A Message to the Region from Anthony J. Mortillaro, Executive Director
Welcome to the North Central Regional Transit District (RTD) website. We hope that you find the site informative and user friendly. The RTD and the services we are able to provide are very important to me. I have been involved with the RTD since its inception in late August 2004 as a member of the Board and I am now proud to serve as its Executive Director since 2011.
As we share our achievements for fiscal year 2016, you will note that our efforts focused on adding new routes, continuing implementation of technology enhancements, supporting the economy and environment, and providing extraordinary service to the residents of the communities we serve in Santa Fe, Taos, Rio Arriba and Los Alamos Counties.
For this fiscal year I am proud to report that the efforts of the District in financial reporting were recognized by receiving the Government Finance Officers Association awards for its Comprehensive Financial Report and Distinguished Budget Presentation. These acknowledgements are especially notable since only approximately 11 out of 858 governmental entities in the State of New Mexico have received such awards.
Furthermore, during FY 2016 we implemented several new routes, in particular the Mountain Trail and La Cienega/Los Golondrinas. These routes have proven to be popular and have continued to gain ridership since their inception. Technology enhancements were also quite prominent in our accomplishments. In particular, our Taos Chile Line was upgraded with the latest technology such as mobile data terminals, vehicle locators, automated stop announcements and automatic passenger counters. This same suite of technology will be added to our replacement fleet in the remainder of the system as new buses are acquired. For 2016 we ordered a total of 15 new buses to replace vehicles that are beyond their useful life.
This fiscal year we also experienced a significant 45% increase in ridership representing the addition of the Taos Chile Line as well as the two additional new routes along with general interest by our constituents in utilizing public transportation in North Central New Mexico.
We are also proud to relate that our recent customer survey indicated that 94% of our riders were satisfied and very satisfied with the overall services provided by the District. Our drivers received the highest marks, with 93% of respondents saying they are satisfied with the drivers being helpful and friendly, obeying and enforcing safety rules, as well as for being knowledgeable. In addition, 95% expressed satisfaction when it comes to their overall feelings of personal safety.
Lastly, a study to assess the feasibility for consolidating transit operations between the District and the City of Santa Fe has begun after resolutions calling for the study from the Santa Fe City Council and the NCRTD Board of Directors was approved. The study will look at various ideas about creating cost efficiencies for both systems and will allow for a better understanding of the opportunities for service coordination, cost efficiencies and coordination.
We are pleased that for the upcoming year we were able to maintain existing services, reallocate resources to provide new services and balance our expenditures with nominal use of reserve funds; solely for capital acquisitions and for new routes. The fact that the District could utilize reserve funds for fleet purchases and new routes, is a reflection of our ongoing commitment to being fiscally prudent.
This annual narrative encompasses many references to facts and data, which are important, however, just as central is the customer side of what the District does. The daily services of the District are provided by an enthusiastic team of highly professional and customer-focused employees, who are thoughtful, experienced, safety minded and committed to delivering best of class transit services. These efforts are reinforced through the highly complementary service ratings our employees have received in our most recent customer survey. It also confirms that our ongoing focus to foster customer service excellence to ensure our attention always remains on you, the client, and that the District has delivered the service attention that you are expecting.
Thank you to our Board of Directors, for their continued support, innovation, vitality and a forward thinking approach that not only addresses today’s challenges, but prepares us for the future.
Our accomplishments over the past year continue to affirm our inspiration to provide the highest quality services to our constituents; to operate in a transparent manner; to collaborate with our riders, member entities and elected officials; and our willingness to explore what’s imaginable in transit services as a means for achieving unending success. We hope you will continue to join us on this journey and ride along with us on the “Blue Bus”.
Enjoy the free ride!