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THE NEXT NCRTD BOARD MEETING IS: FRIDAY, June 11, 2021 TIME: 9:00 AM

THE MEETING WILL BE HELD VIRTUALLY.

ZOOM MEETING LOGIN INFORMATION CLICK HERE

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See where your bus is in realtime and be sure to download the MyStop App

Accessibility

Bus Service

NCRTD is accessible to persons with disabilities.  Buses are equipped with lifts or ramps that enable persons in wheelchairs or persons who cannot step onto the bus to ride, have priority seating for persons with disabilities, and use automated announcements for stops and destinations.  Operators are trained to assist riders use lifts and ramps, secure wheelchairs, provide information on destinations served, and announce any stop you request.

ADA Paratransit Service

ADA Paratransit Service is a service for persons whose disability prevents them using riding fixed-route buses in Española.  The service operates the same days and hours within ¾ of a mile of our routes.  Click HERE to view and print the ADA paratransit guidelines. Click HERE to download and print the application form.

Other Accessibility Features

You may travel with your respirator, concentrator, and portable oxygen.  Service animals are welcome onboard buses and vans and in our facilities.  They must be kept under the control of the passenger at all times.  Public information is available in alternative formats upon request.

Reasonable Modification

Passengers with disabilities may request modifications to current service procedures to access the service.  To make a request, please call us at 866-206-0754 or email us HERE.  Please submit requests at least the day before the trip.  NCRTD will not charge additional fees for passengers requiring reasonable modifications.

ADA Complaints

If you have a complaint about the accessibility of our service or believe you have been discriminated against because of your disability, you can file a complaint.  Click HERE for the complaints procedures and form.  Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.  If you are unable to complete a written complaint due to a disability or if information is needed in another language, we can assist you.  Please contact us at 866-206-0754 or email us HERE.

Si tiene una queja sobre la accesibilidad de nuestro servicio o cree que ha sido discriminado debido a su discapacidad, puede presentar una queja.  Haga clic aquí para conocer los procedimientos de quejas y el formulario.  Proporcione todos los hechos y circunstancias que rodean su problema o queja para que podamos investigar completamente el incidente.  Si no puede completar una queja por escrito debido a una discapacidad o si se necesita información en otro idioma, podemos ayudarle.  Comuníquese con nosotros al 866-206-0754 o envíenos un correo electrónico AQUI.