A Look Behind the Scenes
When you step onto a Blue Bus or MyBlue™, you’ll experience a friendly greeting, a smooth ride and a safe trip to your destination. But behind every trip is a dedicated team working around the clock to make sure our service is reliable, welcoming and always safe. This week, we’re shining a spotlight on the behind-the-scenes staff who keep the Blue Bus moving every day: our Customer Service Representatives, Supervisors and Fleet and Facilities teams.
The First Voices You Hear: Customer Service Representatives
Our Customer Service Representatives are often the first point of contact for riders. Whether someone is calling with a question about schedules, planning a trip, or reporting a lost item, CSRs are there to help—patiently, professionally, and with care.
They navigate complex service details, assist riders with accessibility needs, and help resolve issues in real time. Most importantly, they listen. Their work ensures riders feel heard, supported, and confident using our system.
Keeping It All Running Smoothly: Supervisors
While buses are out on the road, Supervisors are working behind the scenes to keep operations running safely and efficiently. From managing daily service to responding to unexpected challenges like weather, traffic, or detours, Supervisors are constantly problem-solving.
They support operators in the field, coordinate service adjustments, and make sure safety remains the top priority. Their calm leadership and quick decision-making help keep service dependable—even on the busiest or most unpredictable days.
The Hands That Keep Us Rolling: Fleet & Facilities
Our Fleet and Facilities teams are the backbone of Blue Bus operations. Before a bus ever leaves the yard, skilled technicians inspect, maintain and repair each vehicle to ensure it’s safe and reliable.
Facilities staff keep our buildings, yards and stops clean, functional and ready for daily use. From early-morning prep to evening maintenance, their work often happens outside the spotlight—but it’s essential to every trip we provide.
One Team, One Mission
Each of these teams plays a vital role in delivering free, accessible public transit to our communities. Their work may happen behind the scenes, but the impact is felt by every rider, every day.
We’re proud of the people who show up early, stay late, solve problems, and support one another to make the Blue Bus a service our community can count on. The next time you ride, know there’s a whole team working behind the scenes—just for you.